Terms of service

TERMS AND CONDITIONS OF SALE

Last Updated: 17 August 2026

These Terms and Conditions ("Terms") govern the sale of products by Ovare Ltd ("Ovare", "we", "us", or "our") through our website ("Website"). By placing an order through our Website, you agree to be bound by these Terms.

Please read these Terms carefully before purchasing any products.

1. ABOUT US

1.1 These Terms apply to all purchases made through the Ovare Website.

1.2 Ovare Ltd is a company registered in England and Wales.

Registered Company Name: Ovare Ltd
Company Registration Number: 17271429
Registered Office: 128 City Road, London, EC1V 2NX
Email: team@ovarefertility.com
Website: www.ovarefertility.com

1.3 We manufacture and sell food supplements intended for adult consumers. Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

2. DEFINITIONS

Throughout these Terms:

Business Day means Monday to Friday excluding public holidays in England.

Customer, you, your means any person purchasing products from our Website.

Contract means the legally binding agreement formed when we accept your order.

Order means your request to purchase products through our Website.

Product means any item offered for sale through our Website.

Website means the official Ovare website and any associated checkout operated by us or on our behalf.

3. ELIGIBILITY TO PURCHASE

3.1 You must be at least 18 years old to purchase products from this Website.

3.2 By placing an order you confirm that:

  • the information you provide is accurate;

  • you are legally capable of entering into a binding contract; and

  • you are authorised to use the payment method provided.

3.3 We reserve the right to refuse any order where we reasonably believe fraud, misuse or unlawful activity may be involved.

4. OUR PRODUCTS

4.1 We take reasonable care to ensure product descriptions, images and specifications are accurate.

4.2 Product photographs are for illustration only. Colours, packaging, labels and appearance may vary slightly.

4.3 Products may occasionally change due to manufacturing improvements, regulatory requirements or supplier updates. Such changes will not materially reduce the quality of the Product.

4.4 Food supplements should always be used in accordance with the directions provided on the product label.

4.5 Our products should not be regarded as a substitute for:

  • a varied and balanced diet;

  • a healthy lifestyle; or

  • professional medical advice.

5. MEDICAL INFORMATION

5.1 Information provided on this Website is for general educational purposes only.

5.2 Nothing on this Website constitutes medical advice, diagnosis or treatment.

5.3 You should consult your doctor or another appropriately qualified healthcare professional before using any food supplement if you:

  • are pregnant;

  • are breastfeeding;

  • are taking medication;

  • have a medical condition;

  • are awaiting investigation or treatment; or

  • are under the care of a healthcare professional.

5.4 Individual responses to food supplements vary. We do not guarantee any particular health outcome or result from the use of our products.

5.5 Our products are not intended to diagnose, treat, cure or prevent any disease.

6. PLACING AN ORDER

6.1 Placing an item in your shopping basket does not reserve that item.

6.2 After submitting your order you will receive an automated acknowledgement email. This confirms receipt of your order but does not necessarily constitute acceptance.

6.3 A legally binding contract is formed when your order is accepted in accordance with the checkout and order-processing arrangements applicable to your purchase.

6.4 We reserve the right to decline or cancel an order prior to dispatch where reasonably necessary, including because of:

  • pricing errors;

  • stock shortages;

  • payment authorisation failure;

  • suspected fraud;

  • legal or regulatory restrictions;

  • shipping restrictions; or

  • circumstances beyond our reasonable control.

Where payment has already been taken, any refund due will be processed using the applicable payment or refund method.

7. PRICING

7.1 Prices displayed on the Website may vary depending on the Customer's location and market.

7.2 Customers shopping outside the United Kingdom may be shown prices in their local currency. International pricing may be determined using exchange rates, local taxes, duties, market adjustments and other pricing mechanisms operated by our ecommerce platform or its international commerce partners.

7.3 Product prices displayed to international customers may therefore differ from the United Kingdom retail price.

7.4 Delivery charges and applicable taxes, duties or other charges will be displayed or incorporated into the amount payable at checkout where applicable.

7.5 The total amount payable by the Customer will be shown at checkout before the order is placed.

7.6 We reserve the right to amend our prices at any time. Price changes will not affect orders that have already been accepted.

7.7 Despite our best efforts, pricing errors may occasionally occur. If we discover an obvious pricing error before dispatch, we reserve the right to cancel the order and issue any refund due.

8. PAYMENT

8.1 Payment must be successfully authorised before an order is processed for dispatch.

8.2 We accept the payment methods displayed during checkout.

8.3 Payments are processed securely by our authorised payment providers and/or international commerce partners. Ovare does not store full payment card details.

8.4 If payment authorisation fails, your order may not be accepted.

8.5 Fraud prevention, identity verification and other security checks may be performed before an order is accepted or dispatched.

9. INTERNATIONAL SALES

9.1 We may offer delivery to selected countries outside the United Kingdom.

9.2 International orders may be facilitated through Shopify Managed Markets and associated international commerce, payment, logistics and merchant-of-record services.

9.3 Availability of international shipping may vary by destination and may change due to legal, regulatory, customs, carrier or operational requirements.

9.4 Products, prices, payment methods and delivery options available to international customers may differ according to destination.

9.5 We reserve the right to refuse, suspend or cancel orders to destinations where we or our international commerce partners are unable to lawfully process, sell or ship our products.

9.6 International orders remain subject to applicable import, customs and product regulations in the destination country.

10. INTERNATIONAL DUTIES, TAXES AND CUSTOMS

10.1 For international orders processed through Shopify Managed Markets, applicable import duties, taxes and customs charges may be calculated, incorporated into pricing or collected as part of the international purchasing process, as indicated at checkout.

10.2 Where an order is sold on a duties-inclusive basis, the Customer should not normally be required to pay additional import duties or taxes in order to receive the parcel.

10.3 The amount payable by the Customer will be displayed at checkout before the order is placed.

10.4 Customs authorities may inspect international shipments or request additional information relating to an order. Customers agree to provide any information reasonably required by a carrier, customs authority or international commerce partner to facilitate customs clearance and delivery.

10.5 Ovare is not responsible for customs, border or governmental delays outside our reasonable control.

10.6 The calculation, collection, payment or remittance of applicable international taxes, duties and customs charges may be administered by Shopify, its international commerce partners, payment providers, carriers, customs authorities or other relevant third parties.

11. CURRENCY CONVERSION

11.1 International customers may be offered payment in their local currency.

11.2 Exchange rates and international pricing may be determined by our ecommerce platform, payment providers or international commerce partners.

11.3 International prices may incorporate currency conversion and other costs associated with international commerce.

11.4 Exchange rates may fluctuate over time.

11.5 Where permitted by applicable law, the amount received following a refund may differ from the original purchase amount as a result of currency conversion or exchange-rate movements.

12. DELIVERY

12.1 Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise.

12.2 Delivery timeframes generally begin once an order has been dispatched.

12.3 Delivery delays may occur because of circumstances including:

  • customs inspections;

  • adverse weather;

  • carrier disruption;

  • public holidays;

  • industrial action;

  • security checks; or

  • events beyond our reasonable control.

12.4 We shall not be responsible for delays outside our reasonable control, except to the extent that liability cannot legally be excluded.

12.5 Risk in the Products passes to the Customer upon successful delivery to the delivery address provided during checkout, except where applicable consumer protection law provides otherwise.

12.6 Ownership of the Products remains subject to full payment having been received.

13. DELIVERY ADDRESS

13.1 Customers are responsible for providing an accurate and complete delivery address.

13.2 We are not responsible for delays, losses or additional delivery charges resulting from incorrect or incomplete delivery information supplied by the Customer, except where caused by our own error.

13.3 If a parcel is returned because of an incorrect address, failed delivery attempts or another issue attributable to the Customer, additional shipping costs may apply before re-dispatch where permitted by law.

14. REFUSED, RETURNED OR UNCOLLECTED INTERNATIONAL SHIPMENTS

14.1 If a Customer:

  • refuses delivery;

  • fails to provide information reasonably required by a carrier or customs authority;

  • fails to collect a parcel;

  • provides an incorrect or incomplete delivery address; or

  • otherwise causes an international shipment to be returned,

any refund will be handled in accordance with applicable consumer law and the terms applicable to the international transaction.

14.2 Where permitted by applicable law, a refund may be reduced by reasonable and non-recoverable costs incurred as a result of a failed or refused delivery, including:

  • outbound shipping costs;

  • return shipping costs;

  • carrier administrative fees;

  • non-recoverable customs or border charges;

  • storage charges; and

  • other reasonable costs directly incurred in recovering or processing the shipment.

14.3 Nothing in these Terms limits or excludes any statutory rights available to the Customer under applicable consumer protection law.

14.4 Where returned Products cannot legally be re-imported, are abandoned or destroyed by customs authorities or a carrier, or are otherwise unrecoverable through no fault of Ovare, no refund will be authorised.

15. FORCE MAJEURE

15.1 We shall not be liable for delays or failures to perform our obligations where caused by circumstances beyond our reasonable control, including:

  • natural disasters;

  • pandemics;

  • war;

  • terrorism;

  • civil unrest;

  • cyber-attacks;

  • governmental action;

  • import or export restrictions;

  • transport disruption;

  • shortages of raw materials;

  • carrier failures; or

  • utility outages.

15.2 Where such circumstances continue for an extended period, we reserve the right to cancel affected orders and issue an appropriate refund where required.

16. CONSUMER RIGHTS

16.1 Nothing in these Terms affects any statutory rights that you have as a consumer.

16.2 Where mandatory consumer protection laws applicable to your purchase provide rights or remedies that conflict with these Terms, those mandatory rights will apply.

16.3 Any limitations or exclusions contained in these Terms apply only to the extent permitted by law.

17. LIABILITY

17.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

17.2 Subject to clause 17.1, we are not responsible for losses that were not reasonably foreseeable when the Contract was formed.

17.3 We are not responsible for business losses suffered by consumers, including loss of profits, revenue, business opportunity or goodwill.

17.4 Nothing in these Terms excludes or limits your statutory rights in relation to Products that are faulty, not as described or otherwise fail to meet requirements imposed by applicable consumer law.

18. INTELLECTUAL PROPERTY

18.1 All content on the Website, including text, graphics, logos, product names, photographs, designs and other materials, is owned by or licensed to Ovare unless otherwise stated.

18.2 Website content may not be reproduced, distributed or commercially exploited without our prior written permission, except where permitted by law.

19. PRIVACY

19.1 Personal information is processed in accordance with our Privacy Policy.

19.2 Information may be shared with service providers and international commerce partners where reasonably necessary to process payments, fulfil orders, facilitate international transactions, prevent fraud and provide customer service.

20. CHANGES TO THESE TERMS

20.1 We may update these Terms from time to time to reflect changes to our business, services, legal obligations or international selling arrangements.

20.2 The Terms applicable to an order will generally be those in effect when the order is placed.

21. GOVERNING LAW

21.1 These Terms are governed by the laws of England and Wales.

21.2 If you are a consumer resident outside England and Wales, you may also benefit from mandatory consumer protections provided by the laws of the country in which you reside.

21.3 Nothing in these Terms is intended to deprive a consumer of any mandatory legal protections that cannot lawfully be excluded.

22. CONTACT US

If you have any questions regarding these Terms or an order, please contact:

Ovare Ltd
128 City Road
London
EC1V 2NX
United Kingdom

Email: team@ovarefertility.com
Website: www.ovarefertility.com