Terms of service

TERMS AND CONDITIONS OF SALE

Last Updated: [11/07/26]

These Terms and Conditions ("Terms") govern the sale of products by Ovare Ltd ("Ovare", "we", "us", or "our") through our website ("Website"). By placing an order through our Website, you agree to be bound by these Terms.

Please read these Terms carefully before purchasing any products.

1. ABOUT US

1.1 These Terms apply to all purchases made through the Ovare Website.

1.2 Ovare Ltd is a company registered in England and Wales.

Registered Company Name: Ovare Ltd

Company Registration Number: 17271429

Registered Office: 128 City Road, London, EC1V 2NX

Email: team@ovarefertility.com

Website: www.ovarefertility.com

1.3 We manufacture and sell food supplements intended for adult consumers. Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

2. DEFINITIONS

Throughout these Terms:

Business Day means Monday to Friday excluding public holidays in England.

Customer, you, your means any person purchasing products from our Website.

Contract means the legally binding agreement formed when we accept your order.

Order means your request to purchase products through our Website.

Product means any item offered for sale on our Website.

Website means the official Ovare website and any associated checkout operated on our behalf.

3. ELIGIBILITY TO PURCHASE

3.1 You must be at least 18 years old to purchase products from this Website.

3.2 By placing an order you confirm that:

  • the information you provide is accurate;

  • you are legally capable of entering into a binding contract;

  • you are authorised to use the payment method provided.

3.3 We reserve the right to refuse any order where we reasonably believe fraud, misuse or unlawful activity may be involved.

4. OUR PRODUCTS

4.1 We take reasonable care to ensure product descriptions, images and specifications are accurate.

4.2 Product photographs are for illustration only. Colours, packaging, labels and appearance may vary slightly.

4.3 Products may occasionally change due to manufacturing improvements, regulatory requirements or supplier updates. Such changes will not materially reduce the quality of the product.

4.4 Food supplements should always be used in accordance with the directions provided on the product label.

4.5 Our products should not be regarded as a substitute for:

  • a varied and balanced diet;

  • a healthy lifestyle;

  • professional medical advice.

5. MEDICAL INFORMATION

5.1 Information provided on this Website is for general educational purposes only.

5.2 Nothing on this Website constitutes medical advice, diagnosis or treatment.

5.3 You should consult your doctor or another appropriately qualified healthcare professional before using any food supplement if you:

  • are pregnant;

  • are breastfeeding;

  • are taking medication;

  • have a medical condition;

  • are awaiting investigation or treatment;

  • are under the care of a healthcare professional.

5.4 Individual responses to food supplements vary. We do not guarantee any particular health outcome or result from the use of our products.

5.5 Our products are not intended to diagnose, treat, cure or prevent any disease.

6. PLACING AN ORDER

6.1 Placing an item in your shopping basket does not reserve that item.

6.2 After submitting your order you will receive an automated acknowledgement email. This confirms receipt of your order but does not constitute acceptance.

6.3 A legally binding contract is formed only when we dispatch your order.

6.4 We reserve the right to decline any order prior to dispatch for reasons including but not limited to:

  • pricing errors;

  • stock shortages;

  • payment authorisation failure;

  • suspected fraud;

  • legal or regulatory restrictions;

  • shipping restrictions;

  • circumstances beyond our reasonable control.

Where payment has already been taken, any refund due will be processed using the original payment method.

 

PRICING, PAYMENT, INTERNATIONAL ORDERS & DELIVERY

7. PRICING

7.1 All prices displayed on the Website are shown in Pounds Sterling (GBP) unless otherwise stated.

7.2 Customers shopping from outside the United Kingdom may be shown prices in their local currency. Local currency prices are provided for convenience and may be determined using exchange rates, adaptive pricing, market conditions or other pricing mechanisms operated by our ecommerce platform or its international commerce partners.

7.3 Product prices displayed to international customers may differ from the United Kingdom retail price.

7.4 Unless expressly stated otherwise, delivery charges are calculated separately during checkout.

7.5 We reserve the right to amend our prices at any time. Any price changes will not affect orders that have already been accepted.

7.6 Despite our best efforts, pricing errors may occasionally occur. If we discover an obvious pricing error before dispatch, we reserve the right to cancel the order and issue a full refund.

8. PAYMENT

8.1 Payment must be received in full before an order is dispatched.

8.2 We accept payment methods displayed during checkout.

8.3 Payments are processed securely by our authorised payment providers. We do not store full payment card details.

8.4 If payment authorisation fails, your order will not be accepted.

8.5 We reserve the right to perform fraud prevention and identity verification checks before dispatching an order.

9. INTERNATIONAL SALES

9.1 We may offer delivery to selected countries outside the United Kingdom.

9.2 Availability of international shipping may change without notice due to legal, regulatory, customs or operational reasons.

9.3 We reserve the right to refuse, suspend or cancel orders to countries where we are unable to lawfully sell or ship our products.

9.4 Customers are responsible for ensuring that the purchase, importation and possession of our products is lawful in their destination country.

9.5 We make no representation that products offered on this Website are suitable or authorised for sale in every jurisdiction.

10. IMPORT DUTIES, TAXES AND CUSTOMS CHARGES

10.1 Unless expressly stated otherwise during checkout, import duties, taxes, customs clearance charges and any other fees imposed by the destination country are not included in the purchase price or shipping cost.

10.2 The Customer is solely responsible for paying any import duties, taxes, customs clearance charges, VAT, GST, sales tax, brokerage fees or similar charges imposed by the destination country where applicable.

10.3 We are not responsible for any delays caused by customs authorities, border inspections, governmental agencies or the Customer's failure to pay applicable import charges.

10.4 International deliveries may be delayed while awaiting customs clearance or payment of applicable import charges.

11. CURRENCY CONVERSION

11.1 International customers may be offered payment in their local currency.

11.2 Exchange rates are determined by our ecommerce platform and payment providers and may differ from publicly quoted market exchange rates.

11.3 Currency conversion rates may fluctuate over time.

11.4 Refunds for international orders may differ from the original purchase value due to exchange rate movements where permitted by applicable law.

12. DELIVERY

12.1 Estimated delivery times are provided for guidance only and are not guaranteed.

12.2 Delivery timeframes begin once an order has been dispatched.

12.3 Delivery delays may occur due to:

  • customs inspections;

  • adverse weather;

  • carrier disruption;

  • public holidays;

  • industrial action;

  • security checks;

  • events beyond our reasonable control.

12.4 We shall not be liable for delays outside our reasonable control.

12.5 Risk in the Products passes to the Customer upon successful delivery to the delivery address provided during checkout, except where mandatory local consumer protection laws provide otherwise.

12.6 Ownership of the Products remains with Ovare until full payment has been received.

13. DELIVERY ADDRESS

13.1 Customers are responsible for providing an accurate and complete delivery address.

13.2 We are not responsible for delays, losses or additional delivery charges resulting from incorrect or incomplete delivery information supplied by the Customer.

13.3 If a parcel is returned to us due to an incorrect address, failed delivery attempts or refusal by the recipient, we may require payment of additional shipping costs before re-dispatching the order.

14. REFUSED, RETURNED OR UNCOLLECTED INTERNATIONAL SHIPMENTS

14.1 If a Customer:

  • refuses delivery;
  • fails to pay applicable import duties, taxes or customs charges;
  • fails to collect a parcel from the carrier or customs authority;
  • provides an incorrect or incomplete delivery address; or
  • otherwise causes an international shipment to be returned,

we reserve the right to refuse a refund unless the Products are successfully returned to us unopened, unused, with all tamper-evident seals intact and in a resalable condition.

14.2 Where a refund is issued, we reserve the right to deduct:

  • outbound shipping costs;
  • return shipping costs;
  • customs duties, taxes and clearance charges;
  • carrier administrative fees;
  • storage charges; and
  • any other reasonable costs incurred by Ovare,

14.3 Where returned Products cannot legally be re-imported, are abandoned, destroyed by customs authorities or the carrier, or are otherwise unrecoverable through no fault of Ovare, no refund will be due.

15. FORCE MAJEURE

15.1 We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • natural disasters;

  • pandemics;

  • war;

  • terrorism;

  • civil unrest;

  • cyber-attacks;

  • governmental action;

  • import or export restrictions;

  • transport disruption;

  • shortages of raw materials;

  • carrier failures;

  • utility outages.

15.2 Where such circumstances continue for an extended period, we reserve the right to cancel affected orders and issue an appropriate refund where required.