Refund policy

RETURNS & REFUND POLICY

Last Updated: 28/6/26

At Ovare, we take the quality and safety of our products seriously. As our products are food supplements intended for personal consumption, we operate our returns policy in accordance with applicable UK consumer law.

Please read this policy carefully before placing your order.

1. Your Statutory Rights

Nothing in this Returns & Refund Policy affects your statutory rights under applicable consumer protection legislation.

If your product is faulty, damaged, not as described or otherwise fails to meet your statutory consumer rights, please contact us and we will work with you to resolve the issue.

2. Cancelling Your Order Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

If your order has not yet entered processing or dispatch, we will issue a full refund.

Once an order has been dispatched, the provisions below apply.

3. Returns

Due to the nature of our products, we are unable to accept returns of food supplements that have been opened, unsealed, used or consumed.

For health protection and hygiene reasons, products that have had their tamper-evident seal broken are generally not eligible for return unless they are faulty or otherwise required by law.

4. Unopened Products

If you change your mind and wish to return an unopened product, please contact us within the applicable cancellation period.

Products must be:

  • unopened;

  • unused;

  • in their original condition;

  • with all tamper-evident seals intact; and

  • returned in suitable packaging.

Customers are responsible for the cost of returning unwanted items unless otherwise required by law.

Refunds will be processed once the returned product has been inspected.

5. Faulty, Damaged or Incorrect Products

Please inspect your order upon delivery.

If your order arrives:

  • damaged;

  • faulty;

  • incomplete; or

  • you receive the wrong product,

please contact us as soon as reasonably possible at team@ovarefertility.com

Where possible, please include:

  • your order number;

  • photographs of the product;

  • photographs of the packaging; and

  • a brief description of the issue.

We may request additional information to investigate the matter before arranging an appropriate remedy.

Where applicable, we may offer:

  • a replacement product;

  • a partial refund; or

  • a full refund.

6. Products Damaged During Delivery

If your parcel arrives visibly damaged, please retain:

  • the outer packaging;

  • the product;

  • any protective packaging; and

  • photographs of the damage.

This assists us in making a claim with our delivery carrier.

7. International Orders

Import duties, taxes, customs clearance charges and any other fees imposed by the destination country are the responsibility of the customer and are not included unless expressly stated at checkout.

Where an international order is returned because:

  • customs charges were not paid (where applicable);

  • delivery was refused;

  • the parcel was not collected; or

  • an incorrect delivery address was provided,

we reserve the right, where permitted by applicable law, to refuse a refund unless the parcel is successfully returned to us unopened, unused, with all tamper-evident seals intact and in a resalable condition.

Where a refund is issued, we reserve the right to deduct:

  • outbound shipping costs;

  • return shipping costs;

  • customs charges;

  • carrier administration fees; and

  • any other reasonable costs incurred,

from any refund due.

Where a returned parcel cannot legally be re-imported, is destroyed by customs authorities, or is otherwise unrecoverable through no fault of Ovare, no refund will be due.

8. Refund Processing

Approved refunds will be made using the original payment method.

Please allow up to 10 Business Days after approval for your refund to appear, although many refunds are processed sooner.

Your payment provider may require additional time before funds appear in your account.

9. Exchanges

We do not currently offer direct exchanges.

If you require a different product, please place a new order separately.

10. Contact Us

If you have any questions regarding returns or refunds, please contact:

Ovare Ltd

Email: team@ovarefertility.com

We aim to respond to all enquiries as promptly as reasonably possible.