Shipping policy

SHIPPING POLICY

Last Updated: 28/6/26

Thank you for choosing Ovare. We aim to process and ship all orders safely, carefully and as efficiently as possible.

1. Order Processing

Orders are processed Monday to Friday, excluding public holidays in England.

Orders are usually processed and packed within 1–5 Business Days after payment has been successfully received.

During periods of high demand, product launches, restocks or promotional events, processing times may be longer. If there is a significant delay, we will notify you where reasonably possible.

2. UK Delivery

We currently offer FREE UK delivery on all orders.

All UK orders are shipped using Royal Mail Tracked 48.

Although Royal Mail Tracked 48 aims to deliver most parcels within 2 Business Days after dispatch, please allow approximately 3–7 Business Days for UK delivery overall. This includes time for us to process, pack and dispatch your order.

Delivery estimates are provided for guidance only and are not guaranteed.

A dispatch confirmation email containing your tracking information will be sent once your order has been shipped.

3. International Delivery

We currently ship to selected international destinations.

Available countries are determined during checkout and may change from time to time due to legal, customs, regulatory or carrier restrictions.

International delivery times vary depending on the destination country, customs processing and local delivery services.

Customers are responsible for ensuring that the purchase, importation and possession of our products is lawful in their destination country.

Some destinations may require payment of import duties, taxes or customs clearance charges before or after delivery, depending on local laws and the delivery carrier.

4. Duties, Taxes & Customs

Unless expressly stated otherwise during checkout, import duties, taxes, customs clearance charges and any other fees imposed by the destination country are not included in the purchase price or shipping cost.

Where applicable, these charges are the responsibility of the customer.

Failure to pay applicable import duties, taxes or customs charges may result in delays, the parcel being held by customs, returned to us, abandoned or destroyed by the carrier or customs authorities.

Ovare is not responsible for customs delays, inspections, local delivery issues or decisions made by customs authorities.

5. Delivery Times

Delivery estimates are provided for guidance only and are not guaranteed.

Occasionally deliveries may be delayed due to circumstances outside our reasonable control, including:

  • Customs inspections

  • Severe weather

  • Carrier disruption

  • Public holidays

  • Industrial action

  • Border controls

  • Security inspections

  • High seasonal demand

  • Incorrect or incomplete delivery information

We are not liable for delays caused by circumstances outside our reasonable control.

6. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Tracking updates are provided by the delivery carrier and may not appear immediately after dispatch.

7. Incorrect Delivery Information

Please ensure that your delivery address is accurate and complete before placing your order.

We are unable to guarantee amendments once an order has entered processing or been dispatched.

Ovare is not responsible for delays, failed deliveries, returned parcels or losses resulting from incorrect or incomplete delivery information supplied by the customer.

8. Failed Deliveries & Returned Parcels

If a parcel is returned because:

  • an incorrect or incomplete address was provided;
  • delivery attempts were unsuccessful;
  • the parcel was refused;
  • the parcel was not collected from the carrier or customs authority; or
  • applicable import duties, taxes or customs charges were not paid,

we reserve the right to refuse a refund unless the Products are successfully returned to us unopened, unused, with all tamper-evident seals intact and in a resalable condition.

Where a refund is issued, we reserve the right to deduct:

  • outbound shipping costs;
  • return shipping costs;
  • customs duties, taxes and clearance charges;
  • carrier administration fees;
  • storage charges; and
  • any other reasonable costs incurred by Ovare.

Where a returned parcel cannot legally be re-imported, is abandoned, destroyed by customs authorities or the carrier, or is otherwise unrecoverable through no fault of Ovare, no refund will be due.

If you would like an order to be re-dispatched following its return, additional shipping charges may apply.

9. Lost Parcels

If you believe your parcel has been lost, please contact us at team@ovarefertility.com

We may need to allow sufficient time for the delivery carrier to investigate before issuing a replacement or refund.

Each case will be assessed individually in accordance with your statutory consumer rights.

10. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible at team@ovarefertility.com

Where possible, please retain:

  • the product;

  • the bottle and packaging;

  • the external delivery packaging;

  • photographs of the damage.

This helps us investigate the issue with the delivery carrier and resolve the matter appropriately.

Your statutory consumer rights are not affected.

11. Product Availability

Occasionally, a product may become unavailable after an order has been placed.

If this happens, we will contact you as soon as reasonably possible and offer either:

  • a full refund; or

  • an alternative solution where appropriate.

We reserve the right to cancel and refund any order where we are unable to fulfil it due to stock availability, manufacturing delay or circumstances outside our reasonable control.

12. Delivery Restrictions

We reserve the right to refuse or cancel orders where:

  • shipping is prohibited by law;

  • export restrictions apply;

  • import restrictions prevent lawful delivery;

  • sanctions prohibit shipment;

  • carrier services are unavailable;

  • the product is not suitable for sale or import into the destination country; or

  • we reasonably believe delivery cannot be completed safely or lawfully.

Any refund due will be made using the original payment method.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

Ovare Ltd

Email: team@ovarefertility.com

We aim to respond to all enquiries as promptly as reasonably possible.