Shipping policy
SHIPPING POLICY
Last Updated: 17 August 2026
Thank you for choosing Ovare. We aim to process and ship all orders safely, carefully and as efficiently as possible.
1. ORDER PROCESSING
Orders are processed Monday to Friday, excluding public holidays in England.
Orders are usually processed and packed within 1–5 Business Days after payment has been successfully received.
During periods of high demand, product launches, restocks or promotional events, processing times may be longer. If there is a significant delay, we will notify you where reasonably possible.
2. UK DELIVERY
We offer FREE UK delivery on all orders.
UK orders are normally shipped using Royal Mail Tracked 48.
Royal Mail Tracked 48 aims to deliver most parcels within 2 Business Days following dispatch. Including our processing and packing time, please allow approximately 3–7 Business Days for UK delivery overall.
Delivery estimates are provided for guidance only and are not guaranteed.
A dispatch confirmation email containing your tracking information will be sent once your order has been shipped.
3. INTERNATIONAL DELIVERY
We ship to selected international destinations through Shopify Managed Markets.
The countries currently available for international delivery will be shown at checkout. Available destinations may change due to legal, regulatory, customs, product or carrier restrictions.
International customers may be shown product prices and shipping costs in their local currency.
International delivery times vary depending on the destination, carrier and customs processing. An estimated delivery timeframe will be displayed at checkout where available.
4. DUTIES, TAXES & CUSTOMS
International orders processed through Shopify Managed Markets may have applicable import duties, taxes and customs charges calculated, collected or incorporated into the price as part of the checkout process.
Where your order is sold on a duties-inclusive basis, you should not normally be required to pay additional import duties or taxes in order to receive your parcel.
The total amount payable will be displayed at checkout before you complete your purchase.
International parcels remain subject to the customs requirements of the destination country and may be inspected or delayed by local customs authorities.
In exceptional circumstances, a carrier or customs authority may request additional information from the recipient in order to clear a shipment. Customers are responsible for providing information reasonably required to facilitate customs clearance and delivery.
Ovare is not responsible for customs or border delays outside our reasonable control.
5. DELIVERY TIMES
Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.
Occasionally deliveries may be delayed due to circumstances outside our reasonable control, including:
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customs inspections;
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severe weather;
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carrier disruption;
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public holidays;
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industrial action;
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border controls;
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security inspections;
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high seasonal demand; or
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incorrect or incomplete delivery information.
We are not responsible for delays caused by circumstances outside our reasonable control, except where applicable consumer law provides otherwise.
6. SHIPPING CONFIRMATION & TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates are provided by the delivery carrier and may not appear immediately following dispatch.
7. INCORRECT DELIVERY INFORMATION
Please ensure your delivery address is accurate and complete before placing your order.
We cannot guarantee that an address can be amended once an order has entered processing or been dispatched.
Ovare is not responsible for delays, failed deliveries or returned parcels resulting from incorrect or incomplete delivery information supplied by the customer, except where caused by our error.
If you notice an error in your delivery information, please contact us as soon as possible at team@ovarefertility.com.
8. FAILED DELIVERIES & RETURNED PARCELS
If a parcel is returned because:
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an incorrect or incomplete address was provided;
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delivery attempts were unsuccessful;
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the parcel was refused;
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the parcel was not collected;
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information reasonably required for customs clearance or delivery was not provided; or
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the customer otherwise causes the shipment to be returned,
any refund will be handled in accordance with applicable consumer law and our Returns & Refund Policy.
Where permitted by applicable law, a refund may be reduced by reasonable non-recoverable costs resulting from the failed or refused delivery, including:
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outbound shipping costs;
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return shipping costs;
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carrier administration fees;
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non-recoverable customs or border charges;
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storage charges; and
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other reasonable costs directly incurred in recovering or processing the shipment.
Where a returned international parcel cannot legally be re-imported, is abandoned or destroyed by a customs authority or carrier, or is otherwise unrecoverable through no fault of Ovare, any refund will be determined in accordance with applicable consumer law and the terms governing the international transaction.
If you would like an eligible returned order to be re-dispatched, additional shipping charges may apply.
Nothing in this section affects your statutory consumer rights.
9. LOST PARCELS
If you believe your parcel has been lost, please contact us at team@ovarefertility.com.
We may need to allow sufficient time for the delivery carrier to investigate before arranging an appropriate resolution.
Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with your statutory consumer rights.
10. DAMAGED PARCELS
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible at team@ovarefertility.com.
Where possible, please retain:
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the product;
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the bottle and product packaging;
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the external delivery packaging; and
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photographs showing the damage.
This helps us investigate the issue with the delivery carrier and resolve the matter appropriately.
Your statutory consumer rights are not affected.
11. PRODUCT AVAILABILITY
Occasionally, a product may become unavailable after an order has been placed.
If this happens, we will contact you as soon as reasonably possible and offer an appropriate solution, which may include:
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a full refund; or
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an alternative solution where agreed with you.
We reserve the right to cancel and refund an order where we are unable to fulfil it because of stock availability, manufacturing delay or circumstances outside our reasonable control.
12. INTERNATIONAL DELIVERY RESTRICTIONS
The availability of international delivery does not mean that every product can be shipped to every country.
International availability may be determined by Shopify Managed Markets, our carriers and other international commerce partners based on factors including local product regulations, customs requirements and shipping restrictions.
We reserve the right to refuse or cancel orders where:
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shipping is prohibited by law;
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export or import restrictions apply;
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sanctions prohibit shipment;
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carrier services are unavailable;
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the Product cannot lawfully be supplied or imported into the destination country; or
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we reasonably believe delivery cannot be completed safely or lawfully.
If we cancel an order after payment has been taken, any refund due will be processed through the payment arrangements applicable to the original transaction.
13. INTERNATIONAL RETURNS
International returns may be subject to different carrier, customs and cross-border processing requirements.
Please contact us before returning an international order so that we can provide the appropriate return instructions.
International returns and refunds are governed by our Returns & Refund Policy and applicable consumer law.
14. CONTACT US
If you have any questions about shipping or delivery, please contact us:
Ovare Ltd
Email: team@ovarefertility.com
We aim to respond to all enquiries as promptly as reasonably possible.